Refund policy

Returns policy

• Except in the situation described under "Customs Regulations" in our Shipping Policy, if for any reason you are not satisfied with your product purchased from us, we provide an unconditional money-back guarantee on all unopened goods returned in original condition within 10 days of delivery.
• We will notify you to confirm your refund upon receipt of the returned goods, and you may expect a refund in the same form of payment originally used for purchases within 7 business days of our receiving your returned product.
• Defective or damaged goods will be returned and replaced at our cost. Please advise us immediately if you have any problems in this regard.
• Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at info@kiwiherb.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if an item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.